LOLO TERMS OF USE

PLEASE NOTE: THESE TERMS CONTAIN A BINDING ARBITRATION PROVISION IN SECTION 8 THAT AFFECTS YOUR RIGHTS UNDER THESE TERMS. THE ARBITRATION PROVISION REQUIRES THAT DISPUTES BE RESOLVED IN ARBITRATION ON AN INDIVIDUAL BASIS. IN ARBITRATION, THERE IS NO JUDGE OR JURY AND THERE IS LESS APPELLATE REVIEW THAN IN COURT. If you do not agree to these Terms, you must not use the Service.

1. SCOPE & CONTRACTUAL RELATIONSHIP

1.1. The provisions of these Terms govern the relationship between you and Destria Limited,with its registered office at [insert company address], and/or its affiliates (“we”, “us”, “our” or the“Company”), regarding your use of the Lolo mobile application, websites, and related services (the “Application” or “Service”), including all information, text, graphics, software, and content available for your use (the “Content”).
1.2. These Terms establish a legally binding contractual relationship between you and the Company. For this reason, PLEASE READ THESE TERMS CAREFULLY BEFORE USING THE SERVICE.
1.3. You must accept these Terms to create a Lolo account and to access or use the Service. If you do not have an account, you accept these Terms by using any part of the Service. If you do not accept these Terms, do not create an account or use the Service.
1.4. To the extent permitted by applicable law, we may change, modify, or update these Terms at any time. Where required by law, we will notify you of material changes. Continued use of the Service after changes means you accept the revised Terms.

2. ELIGIBILITY

2.1. You must be at least eighteen (18) years of age (or the age of majority in your jurisdiction, if higher).
2.2. Use of the Application is not permitted where prohibited by law or where we do not provide services, including restricted jurisdictions such as Iran, Syria, North Korea, Sudan, Cuba, the Crimea region of Ukraine, or the so-called “DPR/LPR.”

3. REGISTRATION & ACCOUNTS

3.1. You may create an account to access additional features of the Application. Registration may require providing personal information as prompted.
3.2. Each User may hold only one account. Accounts are for natural persons only.
3.3. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account.
3.4. We may verify information and suspend or terminate accounts for non-cooperation, false information, or breaches of these Terms.
3.5. If you create an account, you represent and warrant to the Company that: (i) all required registration information you submit is truthful and accurate; (ii) you will maintain the accuracy of such information; and (iii) your use of the Service does not violate any applicable law or regulation or these Terms.

4. USE OF APPLICATION

4.1. The Application is for lawful, personal, non-commercial use only.
4.2. Prohibited activities include uploading illegal or harmful content; impersonation; harassment or bullying; scraping, hacking, or introducing malware; engaging in criminal activities; and any form of child sexual exploitation (strict zero tolerance).
4.3. We may suspend or terminate your access at any time for violations.

5. INTELLECTUAL PROPERTY

5.1. All rights in the Application and its Content belong exclusively to the Company or its licensors.
5.2. Subject to compliance with these Terms, we grant you a limited, non-exclusive, revocable licence to use the Application.
5.3. Nothing in these Terms grants you ownership rights in the Application or its Content.

6. USER CONTENT

6.1. You represent and warrant that you own or control all rights to your User Content.
6.2. Prohibited User Content includes unlawful, infringing, obscene, exploitative, or sexualized material involving minors.
6.3. By submitting User Content, you grant:
6.3.1. other Users a limited licence to view it for personal, non-commercial purposes;
6.3.2. the Company a worldwide, royalty-free licence to host, reproduce, display, and promote it.
6.4. We may monitor or remove User Content but are not obliged to do so.
6.5. You are solely responsible for your User Content and interactions with others.

7. Lolo COMMUNITY GUIDELINES

To keep Lolo safe, Users must follow these rules. Zero tolerance applies.
7.1. Prohibited Activities. You must not impersonate others, create fake accounts, use unauthorized photos, share personal information in profiles, include external links or ads, engage in harassment, bullying, or discrimination, engage in or promote criminal activities.
7.2. Dress Code. You must not post nudity, partial nudity, lingerie, or sexually suggestive content. Swimsuits are permitted only in appropriate contexts such as beaches or pools.
7.3. Sexualized Content & CSAM. Explicit sexual content is prohibited, including depictions of genitalia, sexual acts, sex toys, or sexual fluids. There is zero tolerance for child sexual exploitation, grooming, or sexualization, including fictional or animated depictions. Violations will be reported to law enforcement.
7.4. Harassment & Bullying. You must not threaten, blackmail, intimidate, disclose private information without consent, or post discriminatory or hateful comments.
7.5. Criminal Activities & Violence. You must not post content promoting or depicting violence, abuse, animal cruelty, self-harm, terrorism, drug use, or weapons.
7.6. Enforcement. Violations may result in removal of content, suspension or termination of accounts, and reporting to authorities.

8. DISPUTE RESOLUTION & ARBITRATION

8.1. Initial Resolution. We are always interested in resolving disputes amicably and efficiently. The parties agree to make a good-faith effort to resolve any claim covered by this Arbitration Agreement through informal negotiations. To begin this process, you agree to first contact us at [email protected].
8.2. Binding Arbitration. If a dispute remains unresolved after sixty (60) days, it shall be finally settled by binding arbitration administered by the London Court of International Arbitration (“LCIA”) in accordance with its rules.
8.3. Class Action Waiver. Arbitration must proceed individually. Class, collective, and representative proceedings are waived.

9. IN-APP PURCHASES & VIRTUAL ITEMS

9.1. The Application may be used free of charge, but we may also offer optional in-app purchases of additional features, content, or digital items.
9.2. All in-app purchases are processed exclusively through the Apple App Store or Google Play and are subject to their respective terms and conditions. We do not process payments directly.
9.3. Except where required by applicable law, all purchases are final and non-refundable. Requests for refunds must be made directly through the Apple App Store or Google Play.
9.4. The Application may include digital credits or items (“Coins”), which may be earned or purchased. Coins have no monetary value outside the Application and cannot be exchanged for cash, goods, or services. You acquire only a limited, revocable, non-transferable licence to use Coins within the Application.
9.5. We reserve the right to regulate, modify, or remove Coins or related features at any time without liability to you.

10. INTERACTIONS BETWEEN USERS

11.1. You are solely responsible for your interactions with other Users.
11.2. We disclaim liability for disputes, misrepresentation, or misconduct by Users.
11.3. You must exercise caution when sharing information or meeting in person.

11. USER REPRESENTATIONS & WARRANTIES

12.1. You represent and warrant that you are at least eighteen (18) years old (or the age of majority in your jurisdiction).
12.2. You represent and warrant that you have the legal right and capacity to enter into this Agreement.
12.3. You represent and warrant that you have not been convicted of a felony.
12.4. You represent and warrant that you are not required to register as a sex offender.
12.5. You represent and warrant that all information you provide is accurate, current, and complete, and that you will maintain its accuracy.
12.6. You represent and warrant that your use of the Application complies with these Terms, applicable law, and App Store/Google Play policies.

12. DISCLAIMERS OF WARRANTIES

13.1. The Application is provided “as is” and “as available.”
13.2. We disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.
13.3. We do not guarantee uninterrupted, secure, or error-free operation of the Application.

13. LIMITATION OF LIABILITY

14.1. To the maximum extent permitted by law, we are not liable for indirect, incidental, consequential, or punitive damages.
14.2. Our aggregate liability to you shall not exceed the amount you paid (if any) for the Application.
14.3. Nothing in these Terms excludes liability for fraud, death, or personal injury caused by negligence, or other liability that cannot be excluded under applicable law.

14. INDEMNITY

15.1. You agree to indemnify and hold harmless Destria Limited, its affiliates, officers, directors, and employees from claims, damages, or expenses arising out of your User Content, use of the Application, or breach of these Terms.

15. GENERAL TERMS

16.1. Assignment. We may assign our rights or obligations under these Terms. You may not assign without our prior written consent.
16.2. Severability. If any provision is held invalid or unenforceable, the remaining provisions shall remain in full force.
16.3. Force Majeure. We are not liable for any failure or delay caused by events beyond our reasonable control.
16.4. Amendments. We may update these Terms from time to time. Continued use after changes constitutes acceptance.
16.5. Consumer Rights. Nothing in these Terms limits your statutory consumer rights. EU residents may lodge complaints with local consumer protection authorities.
16.6. Governing Law. These Terms are governed by and construed in accordance with the the laws of England and Wales (excluding its body of law governing conflicts of law), subject to Section 8 (Arbitration).